Disputes & Returns
Manage return requests and dispute resolution
Important: Trust Score Impact
Disputes affect your Trust Score. Multiple unresolved or repeat issues may result in temporary suspension.
- Respond to all disputes within 24 hours
- Valid returns must be accepted per the 7-day policy
- Trust Score below 70% triggers account review
Open Disputes
2
In Review
1
Resolved
15
Return Rate
3.2%
DSP-1045
OpenTrust Score: -2Order: #ORD-1243 • Product: Smart Watch
Reseller: Digital Store
PKR 3,000
2025-01-08
Reason
Defective product
Evidence Attached
2 photo(s)
Description:
Product stopped working after 2 days. Screen not turning on.
DSP-1044
In ReviewTrust Score: -3Order: #ORD-1240 • Product: Wireless Headphones
Reseller: Tech Solutions
PKR 1,600
2025-01-07
Reason
Wrong item delivered
Evidence Attached
1 photo(s)
Description:
Received wired headphones instead of wireless ones.
Ampire Mediation Team:
Ampire mediation team is reviewing the case. Response required within 24 hours.
DSP-1043
ResolvedTrust Score: -1Order: #ORD-1235 • Product: Premium Cotton T-Shirt
Reseller: Ali Traders
PKR 300
2025-01-05
Reason
Defective product
Evidence Attached
1 photo(s)
Description:
T-shirt had manufacturing defect - torn seam.
Resolution:
Refund approved. Replacement sent to reseller.
DSP-1042
RejectedOrder: #ORD-1230 • Product: Leather Wallet
Reseller: Fashion Hub
PKR 280
2025-01-03
Reason
Wrong item delivered
Evidence Attached
1 photo(s)
Description:
Wrong color sent - ordered brown, received black.
Resolution:
Evidence insufficient. Order confirmed correct.